Shipping policy

Shipping Options & Costs

• Standard Shipping: 7–15 business days, Free.

• Next-Day Shipping & Express Shipping: Available for select zip codes. Check your zip code here.

Note: If your order includes pre-sale items, delivery time depends on item availability. For guaranteed delivery times, please complete payment before 12:00 noon on the same day.

General Shipping Policies

• Carrier Selection: Smrtiplx will choose the carrier best suited for efficient delivery.

• Estimated Delivery Windows: Your order tracker may display an estimated delivery window. Most orders arrive within this timeframe, but factors like weather, flight schedules, or preordered/customized items may cause delays.

• Tracking: Track your Smrtiplx order via the “Your Orders” section or the Order Tracker.

Shipping Restrictions

• Certain items may have shipping restrictions due to local/state laws, hazardous materials, oversized items, or address types that some carriers cannot serve.

• Orders must meet all eligibility requirements to qualify for specific shipping services.

Risk & Responsibility

• All orders are shipped under a shipment contract. Risk and title transfer to the customer upon delivery to the carrier.

• If shipping insurance is purchased, claims for loss, damage, or delay during transit can be filed through the Order Center.

• Smrtiplx is not responsible for delivery delays caused by natural or uncontrollable events, including courier delays or customs clearance.

Claims Processing

• Reports of lost, missing, incorrect, or damaged items must be filed within 7 days of delivery.

• For incorrect or damaged items, photos should be included with your claim.

• Smrtiplx reserves the right to limit or decline reshipments or refunds. Courtesy reshipments are not eligible for return or refund.

Common Questions

Q: Will multiple items in my order arrive together?
A: We aim to ship items together, but different shipping methods may result in separate deliveries. Shipment notifications are sent for each item as it ships.

Q: Can I change my delivery address after shipment?
A: No, we cannot modify the delivery address once an order has been shipped.

Q: What should I do if I receive the wrong product?
A: Contact Smrtiplx Customer Support immediately to resolve the issue.